2020 has been a tough year for everyone and a little kindness goes a long way.

A customer recently called the customer help line for a computer issue he was having. The employee who took his call obviously had a much higher comfort level with technology than the customer did, but she treated him with respect and empathy. While she probably would never have the computer issues the customer was having, she understood what it felt like to be frustrated and overwhelmed. She was patient and kind when giving advice and instructions. The customer believed that she really wanted to solve his problem and would stay on the line with him no matter how long it took.

Small actions can have powerful results. She may have thought nothing of her interaction with this customer, as it is probably how she works with every customer, but it made an impact. The customer felt listened to and respected, not only as a customer, but as a human being. 

In this year of upheaval, small acts of kindness and compassion stand out even more.