Layoffs, Restructuring, oh my!
The best hire your organization will ever make is hiring someone who can see the entire organization at one time, each of the wheels turning individually as well as together.
How Can You Claim to Have Interpersonal Skills When You Don’t Have Accountability?
This isn’t old school “plays well with others,” this is – find success by “relating well to others.”
The Holiday Season
Make this a season of giving, but giving wisely and effectively.
Customer Experience = Operations Plus Human Relationships
People and process. Fix your processes, so that you can pay more attention to the people.
Why Am I Not Special Anymore? – Losing the Customer Service Edge
Prices and experiences must match.
Unconvincing the Convinced
With employees, how do you keep them on the bus? You’re not creating products for them, so they only have their experience with you.
Having More Customers Is Not Going to Automatically Save Your Business
Thinking about it in such a way is a recipe for disaster. If you focus too much on “having more customers,” then it will distract you from the things you really need to be concentrating on.
Going Back to the Office – This isn’t “normal”
In September of 2001, I worked in the 4th tallest building in lower Manhattan (Chase Manhattan Plaza) on the 59th of 60 floors, just three short blocks from the World Trade Center.