Our Story

 

We believe that Customer-Centricity is at the heart of every successful business,
but being “customer focused” means a having a great Employee Experience and efficient operations as well as a good
Customer Experience.

 
headshot.jpg

Nicole Stanley is a business coach and consultant focused on Organizational Development, Operations, CX, and Employee Experience working with clients from around the globe. She is also an international consultant focused on Customer and Employee Experience, customer-centric service strategies, and operational excellence at The Stanley East Consulting Group (stanleyeastconsulting.com).  She has been a Customer Experience and Service Operations guest lecturer for MBA programs throughout the United States and holds a master’s degree in industrial/organizational psychology.

Her clients have included startups and established organizations in industries such as medical device, SaaS, retail, travel & tourism, arts & culture, health & wellness, as well as research, cultural and healthcare associations.

She created the Customers of the World database to offer business owners actionable advice on their own CX and operations strategies.

Feedback

  • Medical Device Company

    Wanted to quickly sing your praises – all is working beautifully with our early customers. Thank you!

  • Small Business Owner

    Thank you so much for helping us to restructure and reorganize our processes. We’re getting so much more done.

  • Startup Founder

    You’ve helped take our business to the next level. We didn’t realize what a difference it would make to look at it with such a cross-functional approach.

  • Individual Client

    Exactly what I was looking for. Thanks.