Customers of the World Database
Customer Experience stories from around the world
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A Difficult Customer
Customers like this may appear to be difficult, but actually they are wonderful for a business.
Well, That’s Awkward
If your organization doesn’t care much about its customers, some may stick around, but others may wonder what’s the point?
Your Own Worst Enemy
You are a walking advertisement for your business.
Whose Fault Is This?
If you know that a customer is not the right fit for your business, whose responsibility is that?
Make Your Customers Feel Comfortable
Customers may not remember the words you spoke or the actions you took, but they will remember how you made them feel.
Let Me Tell You About Our Problems
In business, trust is fundamental.
If No One Is There To Answer, Did The Phone Ring?
If a tree falls and no one is there to hear it, did it make a sound? If no one is answering a customer service phone line, did a customer actually call?
“How Can I Help” And Other Hypocrisies
Don’t just talk the talk, you need to walk the walk too.
Customer Journeys – No, Not The CX One, The Physical Ones
Customer journeys are a big deal. Sure, the Customer Experience ones, but don’t forget about the physical ones too.
Don’t Yell At Your Customers
You’d think that it wouldn’t need mentioning, but never yell at your customers.
How Are You Competing?
Businesses often have many opportunities and methods to stand out from the crowd. It isn’t strange to look at your competition, or who you believe is your competition, to see how you compare.
Don’t Try to Impress
Don’t tell customers how much value you are providing for them, show them by actually providing value to them.
I See You There
Don’t leave them wandering. They may not come back next time.
Customer Loyalty
Don’t worry about being perfect, worry about maintaining the relationship.
Be A Good Neighbor
If you wouldn’t want your customers inconvenienced, don’t intentionally inconvenience the customers of other businesses.
Be A Better Boss
It’s not worth burning the bridge if a few years down the road, you want them back.
Your Business Does Not Exist In A Bubble
If you want to hold on to your customers, think – What would our customers do and how can that be implemented into our business operations?
Close Out Sales
Seems logical, yet not every business thinks of this.
Friendliness is not overrated
“Growth” is a buzz word in the business world, but how do some organizations think that will happen if they treat their customers terribly?
Do you think your customers’ needs never change? Really?
The past two years may have been a unique situation, but change is always happening. To think otherwise isn’t so wise.