This Is No Way to Run a Business. On So Many Levels.
Here’s a true story about a business that forgot why they were in business.
Are You Helping Or Hurting Your Business?
Are you helping or hurting your business? Not many business owners want to intentionally hurt their businesses, but many do through their words and their actions.
We Request Your Feedback
Don’t think silence means you’re doing a good job.
How Can You Claim to Have Interpersonal Skills When You Don’t Have Accountability?
This isn’t old school “plays well with others,” this is – find success by “relating well to others.”
Your Organization Needs A Chief Complainer
“Proactive” is not rushing to solve a problem, it’s avoiding the problem in the first place. But you can only avoid things if you know that they exist.
First Impressions
Impressions matter. Especially the early ones.
Customer Experience = Operations Plus Human Relationships
People and process. Fix your processes, so that you can pay more attention to the people.
Having More Customers Is Not Going to Automatically Save Your Business
Thinking about it in such a way is a recipe for disaster. If you focus too much on “having more customers,” then it will distract you from the things you really need to be concentrating on.
A Year of CX in the time of Covid
Covid didn’t change everything. Not really. It just made everything more obvious.
The CX Blunders Costing You Business
Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see: