Nicole Stanley 12/1/21 Nicole Stanley 12/1/21

The Holiday Season

Make this a season of giving, but giving wisely and effectively.

Nicole Stanley 6/30/21 Nicole Stanley 6/30/21

Going Back to the Office – This isn’t “normal”

In September of 2001, I worked in the 4th tallest building in lower Manhattan (Chase Manhattan Plaza) on the 59th of 60 floors, just three short blocks from the World Trade Center.

Nicole Stanley 6/2/21 Nicole Stanley 6/2/21

Customer Service is More Than Resolving Tickets

Customer Service is, of course, predominantly concerned with solving customer issues in a timely fashion, but an organization should also take a look at why customers are having problems in the first place.

Nicole Stanley 3/3/21 Nicole Stanley 3/3/21

A Year of CX in the time of Covid

Covid didn’t change everything. Not really. It just made everything more obvious.