Customer Service is More Than Resolving Tickets
Nicole Stanley Nicole Stanley

Customer Service is More Than Resolving Tickets

Customer Service is, of course, predominantly concerned with solving customer issues in a timely fashion, but an organization should also take a look at why customers are having problems in the first place.

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How to deal with “problem customers”
Nicole Stanley Nicole Stanley

How to deal with “problem customers”

We’ve all been there. We’ve all had to deal with “problem customers.” You know the ones – the customers who make unreasonable demands, the ones who are rude to your employees, the ones who write negative reviews online.

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The CX Blunders Costing You Business
Nicole Stanley Nicole Stanley

The CX Blunders Costing You Business

Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see:

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Does CX Matter?
Nicole Stanley Nicole Stanley

Does CX Matter?

Think you’re in a business that doesn’t need to worry about CX? Think again.

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