This Is No Way to Run a Business. On So Many Levels.
Here’s a true story about a business that forgot why they were in business.
Are You Helping Or Hurting Your Business?
Are you helping or hurting your business? Not many business owners want to intentionally hurt their businesses, but many do through their words and their actions.
Your Organization Needs A Chief Complainer
“Proactive” is not rushing to solve a problem, it’s avoiding the problem in the first place. But you can only avoid things if you know that they exist.
The Internal Affects the External (and other obvious facts)
Decide what is the cost of doing business and what is costing you business.
First Impressions
Impressions matter. Especially the early ones.
Customer Experience = Operations Plus Human Relationships
People and process. Fix your processes, so that you can pay more attention to the people.
Why Am I Not Special Anymore? – Losing the Customer Service Edge
Prices and experiences must match.
Customer Service is More Than Resolving Tickets
Customer Service is, of course, predominantly concerned with solving customer issues in a timely fashion, but an organization should also take a look at why customers are having problems in the first place.
A Customer’s Perception is Everything
It isn’t about what you give out, it’s about what the customer thinks they are getting.
How to deal with “problem customers”
We’ve all been there. We’ve all had to deal with “problem customers.” You know the ones – the customers who make unreasonable demands, the ones who are rude to your employees, the ones who write negative reviews online.
A Year of CX in the time of Covid
Covid didn’t change everything. Not really. It just made everything more obvious.
Why moving your business online is a bad idea
Simply throwing your business online and thinking you’re done is a mistake that your business may not recover from.
Use Classical Pilates to grow your business
At first glance, a Pilates class and Product Development might not have much in common, but they are, in fact, incredibly similar.
The CX Blunders Costing You Business
Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see:
Why Customer Experience is like a 24-roll package of toilet paper
What does it feel like to have a 24-roll package of toilet paper or a freezer full of frozen vegetables right now? It feels like winning the lottery.
Does CX Matter?
Think you’re in a business that doesn’t need to worry about CX? Think again.