Your Organization Needs A Chief Complainer
“Proactive” is not rushing to solve a problem, it’s avoiding the problem in the first place. But you can only avoid things if you know that they exist.
The Internal Affects the External (and other obvious facts)
Decide what is the cost of doing business and what is costing you business.
First Impressions
Impressions matter. Especially the early ones.
The Holiday Season
Make this a season of giving, but giving wisely and effectively.
Unconvincing the Convinced
With employees, how do you keep them on the bus? You’re not creating products for them, so they only have their experience with you.
Having More Customers Is Not Going to Automatically Save Your Business
Thinking about it in such a way is a recipe for disaster. If you focus too much on “having more customers,” then it will distract you from the things you really need to be concentrating on.
How to deal with “problem customers”
We’ve all been there. We’ve all had to deal with “problem customers.” You know the ones – the customers who make unreasonable demands, the ones who are rude to your employees, the ones who write negative reviews online.