Unconvincing the Convinced
Nicole Stanley Nicole Stanley

Unconvincing the Convinced

With employees, how do you keep them on the bus? You’re not creating products for them, so they only have their experience with you.

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How to deal with “problem customers”
Nicole Stanley Nicole Stanley

How to deal with “problem customers”

We’ve all been there. We’ve all had to deal with “problem customers.” You know the ones – the customers who make unreasonable demands, the ones who are rude to your employees, the ones who write negative reviews online.

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