Nicole Stanley 5/4/22 Nicole Stanley 5/4/22

We Request Your Feedback

Don’t think silence means you’re doing a good job.

Nicole Stanley 1/5/22 Nicole Stanley 1/5/22

First Impressions

Impressions matter. Especially the early ones.

Nicole Stanley 12/1/21 Nicole Stanley 12/1/21

The Holiday Season

Make this a season of giving, but giving wisely and effectively.

Nicole Stanley 10/6/21 Nicole Stanley 10/6/21

Why Am I Not Special Anymore? – Losing the Customer Service Edge

Prices and experiences must match.

Nicole Stanley 6/2/21 Nicole Stanley 6/2/21

Customer Service is More Than Resolving Tickets

Customer Service is, of course, predominantly concerned with solving customer issues in a timely fashion, but an organization should also take a look at why customers are having problems in the first place.