First Impressions
Impressions matter. Especially the early ones.
Customer Service is More Than Resolving Tickets
Customer Service is, of course, predominantly concerned with solving customer issues in a timely fashion, but an organization should also take a look at why customers are having problems in the first place.
How to deal with “problem customers”
We’ve all been there. We’ve all had to deal with “problem customers.” You know the ones – the customers who make unreasonable demands, the ones who are rude to your employees, the ones who write negative reviews online.