How to deal with “problem customers”
Nicole Stanley Nicole Stanley

How to deal with “problem customers”

We’ve all been there. We’ve all had to deal with “problem customers.” You know the ones – the customers who make unreasonable demands, the ones who are rude to your employees, the ones who write negative reviews online.

Read More
The CX Blunders Costing You Business
Nicole Stanley Nicole Stanley

The CX Blunders Costing You Business

Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see:

Read More
Does CX Matter?
Nicole Stanley Nicole Stanley

Does CX Matter?

Think you’re in a business that doesn’t need to worry about CX? Think again.

Read More