Customer Service is More Than Resolving Tickets
Customer Service is, of course, predominantly concerned with solving customer issues in a timely fashion, but an organization should also take a look at why customers are having problems in the first place.
How to deal with “problem customers”
We’ve all been there. We’ve all had to deal with “problem customers.” You know the ones – the customers who make unreasonable demands, the ones who are rude to your employees, the ones who write negative reviews online.
Why moving your business online is a bad idea
Simply throwing your business online and thinking you’re done is a mistake that your business may not recover from.
Use Classical Pilates to grow your business
At first glance, a Pilates class and Product Development might not have much in common, but they are, in fact, incredibly similar.
The CX Blunders Costing You Business
Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see:
Why Customer Experience is like a 24-roll package of toilet paper
What does it feel like to have a 24-roll package of toilet paper or a freezer full of frozen vegetables right now? It feels like winning the lottery.
Does CX Matter?
Think you’re in a business that doesn’t need to worry about CX? Think again.