Nicole Stanley 3/3/21 Nicole Stanley 3/3/21

A Year of CX in the time of Covid

Covid didn’t change everything. Not really. It just made everything more obvious.

Nicole Stanley 11/1/20 Nicole Stanley 11/1/20

Why moving your business online is a bad idea

Simply throwing your business online and thinking you’re done is a mistake that your business may not recover from.

Nicole Stanley 8/31/20 Nicole Stanley 8/31/20

Use Classical Pilates to grow your business

At first glance, a Pilates class and Product Development might not have much in common, but they are, in fact, incredibly similar.

Nicole Stanley 7/27/20 Nicole Stanley 7/27/20

The CX Blunders Costing You Business

Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see:

Nicole Stanley 4/15/20 Nicole Stanley 4/15/20

Why Customer Experience is like a 24-roll package of toilet paper

What does it feel like to have a 24-roll package of toilet paper or a freezer full of frozen vegetables right now? It feels like winning the lottery.

Nicole Stanley 3/11/20 Nicole Stanley 3/11/20

Does CX Matter?

Think you’re in a business that doesn’t need to worry about CX? Think again.