This Is No Way to Run a Business. On So Many Levels.
Here’s a true story about a business that forgot why they were in business.
Layoffs, Restructuring, oh my!
The best hire your organization will ever make is hiring someone who can see the entire organization at one time, each of the wheels turning individually as well as together.
Are You Helping Or Hurting Your Business?
Are you helping or hurting your business? Not many business owners want to intentionally hurt their businesses, but many do through their words and their actions.
How Can You Claim to Have Interpersonal Skills When You Don’t Have Accountability?
This isn’t old school “plays well with others,” this is – find success by “relating well to others.”
Your Organization Needs A Chief Complainer
“Proactive” is not rushing to solve a problem, it’s avoiding the problem in the first place. But you can only avoid things if you know that they exist.
The Holiday Season
Make this a season of giving, but giving wisely and effectively.
How to deal with “problem customers”
We’ve all been there. We’ve all had to deal with “problem customers.” You know the ones – the customers who make unreasonable demands, the ones who are rude to your employees, the ones who write negative reviews online.
A Year of CX in the time of Covid
Covid didn’t change everything. Not really. It just made everything more obvious.
Why moving your business online is a bad idea
Simply throwing your business online and thinking you’re done is a mistake that your business may not recover from.
Use Classical Pilates to grow your business
At first glance, a Pilates class and Product Development might not have much in common, but they are, in fact, incredibly similar.
The CX Blunders Costing You Business
Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see:
Why Customer Experience is like a 24-roll package of toilet paper
What does it feel like to have a 24-roll package of toilet paper or a freezer full of frozen vegetables right now? It feels like winning the lottery.
Does CX Matter?
Think you’re in a business that doesn’t need to worry about CX? Think again.