Nicole Stanley 11/3/21 Nicole Stanley 11/3/21

Customer Experience = Operations Plus Human Relationships

People and process. Fix your processes, so that you can pay more attention to the people.

Nicole Stanley 11/1/20 Nicole Stanley 11/1/20

Why moving your business online is a bad idea

Simply throwing your business online and thinking you’re done is a mistake that your business may not recover from.

Nicole Stanley 8/31/20 Nicole Stanley 8/31/20

At first glance, a Pilates class and Product Development might not have much in common, but they are, in fact, incredibly similar.

Nicole Stanley 4/15/20 Nicole Stanley 4/15/20

What does it feel like to have a 24-roll package of toilet paper or a freezer full of frozen vegetables right now? It feels like winning the lottery.

Nicole Stanley 3/11/20 Nicole Stanley 3/11/20

Think you’re in a business that doesn’t need to worry about CX? Think again.