Why Am I Not Special Anymore? – Losing the Customer Service Edge
Prices and experiences must match.
Going Back to the Office – This isn’t “normal”
In September of 2001, I worked in the 4th tallest building in lower Manhattan (Chase Manhattan Plaza) on the 59th of 60 floors, just three short blocks from the World Trade Center.
A Year of CX in the time of Covid
Covid didn’t change everything. Not really. It just made everything more obvious.