Are You Helping Or Hurting Your Business?
Are you helping or hurting your business? Not many business owners want to intentionally hurt their businesses, but many do through their words and their actions.
The Holiday Season
Make this a season of giving, but giving wisely and effectively.
How to deal with “problem customers”
We’ve all been there. We’ve all had to deal with “problem customers.” You know the ones – the customers who make unreasonable demands, the ones who are rude to your employees, the ones who write negative reviews online.
A Year of CX in the time of Covid
Covid didn’t change everything. Not really. It just made everything more obvious.
Why moving your business online is a bad idea
Simply throwing your business online and thinking you’re done is a mistake that your business may not recover from.