This Is No Way to Run a Business. On So Many Levels.
Here’s a true story about a business that forgot why they were in business.
Which Came First? The Process or the People?
Neither process nor people happen individually, but they also don’t happen side by side. They are interconnected.
Layoffs, Restructuring, oh my!
The best hire your organization will ever make is hiring someone who can see the entire organization at one time, each of the wheels turning individually as well as together.
The Holiday Season
Make this a season of giving, but giving wisely and effectively.
Customer Experience = Operations Plus Human Relationships
People and process. Fix your processes, so that you can pay more attention to the people.
Why Am I Not Special Anymore? – Losing the Customer Service Edge
Prices and experiences must match.
Why moving your business online is a bad idea
Simply throwing your business online and thinking you’re done is a mistake that your business may not recover from.
Use Classical Pilates to grow your business
At first glance, a Pilates class and Product Development might not have much in common, but they are, in fact, incredibly similar.
The CX Blunders Costing You Business
Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see:
Why Customer Experience is like a 24-roll package of toilet paper
What does it feel like to have a 24-roll package of toilet paper or a freezer full of frozen vegetables right now? It feels like winning the lottery.
Does CX Matter?
Think you’re in a business that doesn’t need to worry about CX? Think again.