Layoffs, Restructuring, oh my!
Nicole Stanley Nicole Stanley

Layoffs, Restructuring, oh my!

The best hire your organization will ever make is hiring someone who can see the entire organization at one time, each of the wheels turning individually as well as together.

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The CX Blunders Costing You Business
Nicole Stanley Nicole Stanley

The CX Blunders Costing You Business

Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see:

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Does CX Matter?
Nicole Stanley Nicole Stanley

Does CX Matter?

Think you’re in a business that doesn’t need to worry about CX? Think again.

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