This Is No Way to Run a Business. On So Many Levels.
Here’s a true story about a business that forgot why they were in business.
Your Organization Needs A Chief Complainer
“Proactive” is not rushing to solve a problem, it’s avoiding the problem in the first place. But you can only avoid things if you know that they exist.
The Holiday Season
Make this a season of giving, but giving wisely and effectively.
Why Am I Not Special Anymore? – Losing the Customer Service Edge
Prices and experiences must match.
Unconvincing the Convinced
With employees, how do you keep them on the bus? You’re not creating products for them, so they only have their experience with you.