Are You Helping Or Hurting Your Business?
Are you helping or hurting your business? Not many business owners want to intentionally hurt their businesses, but many do through their words and their actions.
How Can You Claim to Have Interpersonal Skills When You Don’t Have Accountability?
This isn’t old school “plays well with others,” this is – find success by “relating well to others.”
Why Am I Not Special Anymore? – Losing the Customer Service Edge
Prices and experiences must match.
The CX Blunders Costing You Business
Have you ever questioned why, with regards to your organization’s Customer Experience, the results of your efforts haven’t met expectations? Here are some missteps that I commonly see: