Customers of the World Database
Customer Experience stories from around the world
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Your Own Worst Enemy
You are a walking advertisement for your business.
Whose Fault Is This?
If you know that a customer is not the right fit for your business, whose responsibility is that?
Let Me Tell You About Our Problems
In business, trust is fundamental.
“How Can I Help” And Other Hypocrisies
Don’t just talk the talk, you need to walk the walk too.
Don’t Yell At Your Customers
You’d think that it wouldn’t need mentioning, but never yell at your customers.
Accountability
As a business owner or a manager, you’re going to need to get over that if you want to be successful.
Third Rule For Working With Customers
Use the opportunity to show that you are a leader – to the customer, to your organization and to yourself.