Customers of the World Database
Customer Experience stories from around the world
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Do you know what is going on?
While it’s not uncommon for an organization to email a survey to a customer after a store visit; it is uncommon for an organization to not understand their own current protocols.l
Apples to oranges?
Customers aren’t stupid. Don’t treat them as if they are.
We offer so much
What more could customers want? Well, customer service, for one.
Baby, it’s cold outside
Cold calls. Cold emails. They are a part of doing business.
Looking in all the wrong places
There’s a common misperception that Customer Experience is Marketing, however, it’s not.
Fresh starts
There’s always an opportunity to do better and to be better. Use it.
We’re listening
Flexibility and adaptability will be the two most useful skills for organizations heading into 2021. How adaptable are you?
Do you know what’s important?
Organizations that have seen their revenues plummet because of the pandemic fall into two categories.
New year, new _____?
What changed in 2020? Everything and nothing.
We have fresh muffins today
There’s a difference between upselling and offering a customer additional options that might interest them. The difference is more than semantics; it’s about intention.
How to ask
Otherwise, don’t waste their time.
No matter how long it takes
The employees were more concerned about the customer’s project being done correctly that keeping score of how many times they had to tweak the paint color.
Missed opportunities
Customer retention doesn’t just happen. It requires taking action to build relationships.
Valued customer?
Show your customers how you value them. Don’t call them “valued” and think that’s enough. Your actions will always speak louder than your words.
How are you different?
Do you know what sets your organization apart from others? Do you know how your current customers, past customers, or potential customers would answer that question?
It’s not what you say; it’s how you say it
Customers aren’t generally motivated by threats. Customers are motivated by incentives such as their own health & well-being.
Open rate
Persuading customers to open emails can be tough.
It’s not you, it’s me
It’s not your customers’ job to save your business. It’s yours.
Keep them interested
How can you keep customers interested when your doors are closed?