Customers of the World Database
Customer Experience stories from around the world
Search the database for customized topics:
- General Advice
- Customer Issues
- Repeat customers
- Online operations
- Growth
- Communications
- Customer Satisfaction
- Customer Loyalty
- Building Relationships
- Questions to ask yourself
- Employee Experience
- Marketing
- Product Development
- Customer Experience
- Customer Interactions
- New Customers
- Business Operations
- Complaints
- Customer Retention
- Front line employees
- Business Development
- Operations
Your Own Worst Enemy
You are a walking advertisement for your business.
Let Me Tell You About Our Problems
In business, trust is fundamental.
“How Can I Help” And Other Hypocrisies
Don’t just talk the talk, you need to walk the walk too.
Customer Journeys – No, Not The CX One, The Physical Ones
Customer journeys are a big deal. Sure, the Customer Experience ones, but don’t forget about the physical ones too.
How Are You Competing?
Businesses often have many opportunities and methods to stand out from the crowd. It isn’t strange to look at your competition, or who you believe is your competition, to see how you compare.
Your Business Does Not Exist In A Bubble
If you want to hold on to your customers, think – What would our customers do and how can that be implemented into our business operations?
Close Out Sales
Seems logical, yet not every business thinks of this.
Accountability
As a business owner or a manager, you’re going to need to get over that if you want to be successful.
Who signed off on this?
Ask yourself, does this make sense?
In who’s best interest?
If you’re in a position of power, you may indeed feel powerful. But that power can be taken away if it is not used correctly.
Hey, Nice Box
A repeat customer all because the product arrived undamaged. That’s it. That’s all it took.
Creativity
Once you know your why, the how will reveal itself.
Show Me
If you want them to stick with you, you have to stick with them.
Um, Aren’t You Aware That There’s a Pandemic?
Customer loyalty cannot survive if customers don’t think you care. And this company is showing its customers how little it cares.
Anticipate needs
Because of this fact, the organization knew that buying habits might also change.
Preparation is everything
This is a prime example of an organization being proactive – create a customer experience that prevents problems before they happen.
Thanks, but no thanks
In theory, it was a terrific idea. In reality, it wasn’t.
Do you know what is going on?
While it’s not uncommon for an organization to email a survey to a customer after a store visit; it is uncommon for an organization to not understand their own current protocols.l
Give them the tools
When a customer service representative is empowered, great things can happen. But first, they need to be given the proper tools and resources.
A rose by any other name
A problem in one location will cause lost revenue for another.