Customers of the World Database
Customer Experience stories from around the world
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Accountability
As a business owner or a manager, you’re going to need to get over that if you want to be successful.
Covid Theater
There’s been some criticism of “hygiene theater” vs. what actually keeps people safe.
To open or not to open
To open or not to open, that is the question.
Fresh starts
There’s always an opportunity to do better and to be better. Use it.
Do you know what’s important?
Organizations that have seen their revenues plummet because of the pandemic fall into two categories.
Touchpoints
There are many ways to serve your business as well as your customers. It’s only limited by your creativity.
Get back to normal or preparing for a changed world?
“Getting back to normal” seems to be a popular phrase right now, but it’s misguided.
Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
Finding answers
For those customers with strong, negative opinions, should you really be finding that out via a survey? Shouldn’t your organization already know that the customer had an issue or isn’t happy with your company? It shouldn’t take a survey to figure that out.
You’re going the wrong way
Customer Experience has always been important for customer retention, but now health and safety has become a large portion of it.
Where customer retention begins
Do you sometimes believe your interactions with customers don’t impact your bottom line?
What’s my motivation for this scene?
What incentives are you directly or indirectly offering your front line staff?
“Growth” does not mean more customers
Simply having more customers does not automatically make your organization better.
Make things easy for you and for them
Too often, organizations make things more complicated than they need to be.
Oh so trendy
Businesses going out of business is also sometimes a trend, but not one I’d recommend following.
How are you different?
Do you know what sets your organization apart from others? Do you know how your current customers, past customers, or potential customers would answer that question?
You like me, right now, you like me!
It doesn’t take much to treat your customers with thoughtfulness creating a genuine human connection, but the payoff is huge.
Keep them buying
How can you be of service in these strange times? How can you provide for the customers looking for your products?