Nicole Stanley 11/29/22 Nicole Stanley 11/29/22

A Difficult Customer

Customers like this may appear to be difficult, but actually they are wonderful for a business.

Nicole Stanley 9/27/22 Nicole Stanley 9/27/22

Make Your Customers Feel Comfortable

Customers may not remember the words you spoke or the actions you took, but they will remember how you made them feel.

Nicole Stanley 3/22/22 Nicole Stanley 3/22/22

Friendliness is not overrated

“Growth” is a buzz word in the business world, but how do some organizations think that will happen if they treat their customers terribly?

Nicole Stanley 10/19/21 Nicole Stanley 10/19/21

It’s a secret

No one is a mind reader, least of all your customers. They have other things going on in their lives.

Nicole Stanley 7/6/21 Nicole Stanley 7/6/21

A Home Run

They seemed to understand what their customers might be feeling, not just the problem they were having.

Nicole Stanley 6/29/21 Nicole Stanley 6/29/21

They are right in front of you

So when the world turned upside down last year, this organization didn’t know what to keep and what to let go of.

Nicole Stanley 5/4/21 Nicole Stanley 5/4/21

A rose by any other name

A problem in one location will cause lost revenue for another.

Nicole Stanley 3/2/21 Nicole Stanley 3/2/21

We offer so much

What more could customers want? Well, customer service, for one.

Nicole Stanley 2/9/21 Nicole Stanley 2/9/21

Customer satisfaction vs. customer loyalty

Are you focusing on the short term, the long term or both?

Nicole Stanley 1/7/21 Nicole Stanley 1/7/21

Especially for you

Everyone likes to feel special, even customers.

Nicole Stanley 1/5/21 Nicole Stanley 1/5/21

New year, new _____?

What changed in 2020? Everything and nothing.

Nicole Stanley 12/22/20 Nicole Stanley 12/22/20

Upfront or underhanded?

When it comes to pricing, don’t be shady. Be honest. Be upfront.

Nicole Stanley 12/10/20 Nicole Stanley 12/10/20

Transfer or translation?

The online experience is much different than an in-person one regardless of industry. It’s not better, it’s not worse, but it is different.

Nicole Stanley 11/26/20 Nicole Stanley 11/26/20

Who has the power?

When a customer calls into a customer service center, they are only calling because they have a problem and need assistance in solving it. They aren’t calling to ruin a staff person’s day and they aren’t calling to be a pain in the neck. They are calling because they need help.