Customers of the World Database
Customer Experience stories from around the world
Search the database for customized topics:
- General Advice
- Customer Issues
- Repeat customers
- Online operations
- Growth
- Communications
- Customer Satisfaction
- Customer Loyalty
- Building Relationships
- Questions to ask yourself
- Employee Experience
- Marketing
- Product Development
- Customer Experience
- Customer Interactions
- New Customers
- Business Operations
- Complaints
- Customer Retention
- Front line employees
- Business Development
- Operations
A Difficult Customer
Customers like this may appear to be difficult, but actually they are wonderful for a business.
Your Own Worst Enemy
You are a walking advertisement for your business.
“How Can I Help” And Other Hypocrisies
Don’t just talk the talk, you need to walk the walk too.
Don’t Yell At Your Customers
You’d think that it wouldn’t need mentioning, but never yell at your customers.
Be A Good Neighbor
If you wouldn’t want your customers inconvenienced, don’t intentionally inconvenience the customers of other businesses.
Your Business Does Not Exist In A Bubble
If you want to hold on to your customers, think – What would our customers do and how can that be implemented into our business operations?
Friendliness is not overrated
“Growth” is a buzz word in the business world, but how do some organizations think that will happen if they treat their customers terribly?
It’s a whole new world
Covid changed many things including some customers’ wants and needs. Is your business ready to change with your customers or are you stubbornly holding on to the past?
Think like a customer
New customers have no idea how your product works, how your business works or what the protocols are.
They know nothing.
What’s been missing
You think you’re doing all the right things – you have a great product and you found the ideal customer, so why aren’t they biting?
When is it over?
Customer relationships are not over the minute someone is not in your line of vision.
In who’s best interest?
If you’re in a position of power, you may indeed feel powerful. But that power can be taken away if it is not used correctly.
“Helpful” isn’t the same as “controlling”
To be truly “helpful,” an organization must understand the customer’s needs and make life eaiser for them. Not more difficult.
This email does not exist
If you take the time to put systems in place to impress your customers, make sure that they stay impressed the entire time. Don’t give them a reason to doubt your sincerity.
Creativity
Once you know your why, the how will reveal itself.
Especially for you
Everyone likes to feel special, even customers.
Year end
New year, new outlook, new possibilities.
Upfront or underhanded?
When it comes to pricing, don’t be shady. Be honest. Be upfront.
We have fresh muffins today
There’s a difference between upselling and offering a customer additional options that might interest them. The difference is more than semantics; it’s about intention.
Going out of their way
This is customer service.