Customers of the World Database
Customer Experience stories from around the world
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Do you know what’s important?
Organizations that have seen their revenues plummet because of the pandemic fall into two categories.
New year, new _____?
What changed in 2020? Everything and nothing.
Year end
New year, new outlook, new possibilities.
Perspective
“Different” doesn’t have to mean “worse.”
Transparency
Transparency is not overrated. Customers want to know how they will be affected and what you are doing about it.
Get back to normal or preparing for a changed world?
“Getting back to normal” seems to be a popular phrase right now, but it’s misguided.
Where customer retention begins
Do you sometimes believe your interactions with customers don’t impact your bottom line?
New isn’t better than old
To say to a customer, “no, you’ve spent too much money here to warrant a discount” is absurd.
Hello?
If you aren’t enthusiastic about your customers; why should they be excited about you?