Customers of the World Database
Customer Experience stories from around the world
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“How Can I Help” And Other Hypocrisies
Don’t just talk the talk, you need to walk the walk too.
Be A Better Boss
It’s not worth burning the bridge if a few years down the road, you want them back.
In who’s best interest?
If you’re in a position of power, you may indeed feel powerful. But that power can be taken away if it is not used correctly.
Don’t Lie To Your Employees
Not only are the staff people affected when you have employees like this, but the organization as a whole is as well
It was great until
To suddenly cut off communication with a customer says one of two things – that either your front line employees are terrible with customers or that management doesn’t support the front line employees to do the right thing. Usually, it’s the second one.
At the core
The words and actions of employees become part of “who” an organization is and what it stands for.
Fresh starts
There’s always an opportunity to do better and to be better. Use it.
Especially for you
Everyone likes to feel special, even customers.
New year, new _____?
What changed in 2020? Everything and nothing.
Year end
New year, new outlook, new possibilities.
What? Where? Who?
The fault lies not with the employee, but with management who hasn’t empowered their staff to enforce protocols.
What’s my motivation for this scene?
What incentives are you directly or indirectly offering your front line staff?
Organizational development
The organizational structure that worked 30 years ago cannot possibly be effective today. The world is too different. The way customers interact with your business is too different.
Actions and consequences
How are you supporting your customers? How are you supporting your employees?
Secret Sauce
Is it the products? Is it the prices? Nope.