Customers of the World Database
Customer Experience stories from around the world
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It’s a whole new world
Covid changed many things including some customers’ wants and needs. Is your business ready to change with your customers or are you stubbornly holding on to the past?
In who’s best interest?
If you’re in a position of power, you may indeed feel powerful. But that power can be taken away if it is not used correctly.
Do you know what is going on?
While it’s not uncommon for an organization to email a survey to a customer after a store visit; it is uncommon for an organization to not understand their own current protocols.l