Customers of the World Database
Customer Experience stories from around the world
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If No One Is There To Answer, Did The Phone Ring?
If a tree falls and no one is there to hear it, did it make a sound? If no one is answering a customer service phone line, did a customer actually call?
Who has the power?
When a customer calls into a customer service center, they are only calling because they have a problem and need assistance in solving it. They aren’t calling to ruin a staff person’s day and they aren’t calling to be a pain in the neck. They are calling because they need help.
Compassion
In this year of upheaval, small acts of kindness and compassion stand out even more.
What’s my motivation for this scene?
What incentives are you directly or indirectly offering your front line staff?