Customers of the World Database
Customer Experience stories from around the world
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Don’t Yell At Your Customers
You’d think that it wouldn’t need mentioning, but never yell at your customers.
Who has the power?
When a customer calls into a customer service center, they are only calling because they have a problem and need assistance in solving it. They aren’t calling to ruin a staff person’s day and they aren’t calling to be a pain in the neck. They are calling because they need help.
Compassion
In this year of upheaval, small acts of kindness and compassion stand out even more.