Customers of the World Database
Customer Experience stories from around the world
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A Home Run
They seemed to understand what their customers might be feeling, not just the problem they were having.
Gatekeepers
Front line employees are usually the gatekeepers for a business. They are generally the face of the company, sometimes solely representing an organization.
Who has the power?
When a customer calls into a customer service center, they are only calling because they have a problem and need assistance in solving it. They aren’t calling to ruin a staff person’s day and they aren’t calling to be a pain in the neck. They are calling because they need help.
Compassion
In this year of upheaval, small acts of kindness and compassion stand out even more.
It’s not you, it’s me
It’s not your customers’ job to save your business. It’s yours.
Dollar signs
A customer can sense from a mile away when you are more concerned with your own needs than with theirs.
Empathy. Is it really necessary?
It’s not about what you give out. It’s what the customer believes they are receiving.