Customers of the World Database
Customer Experience stories from around the world
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Let Me Tell You About Our Problems
In business, trust is fundamental.
Covid Theater
There’s been some criticism of “hygiene theater” vs. what actually keeps people safe.
Why am I not special anymore?
Creating good quality products can be difficult, but creating a good quality experience is not and the payoff is well worth it.
“Helpful” isn’t the same as “controlling”
To be truly “helpful,” an organization must understand the customer’s needs and make life eaiser for them. Not more difficult.
Anticipate needs
Because of this fact, the organization knew that buying habits might also change.
Going above and beyond
“Going above and beyond” is not providing services your customers do not want.