Customers of the World Database
Customer Experience stories from around the world
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“Helpful” isn’t the same as “controlling”
To be truly “helpful,” an organization must understand the customer’s needs and make life eaiser for them. Not more difficult.
A Home Run
They seemed to understand what their customers might be feeling, not just the problem they were having.
Compassion
In this year of upheaval, small acts of kindness and compassion stand out even more.