Customers of the World Database
Customer Experience stories from around the world
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They are right in front of you
So when the world turned upside down last year, this organization didn’t know what to keep and what to let go of.
Finding answers
For those customers with strong, negative opinions, should you really be finding that out via a survey? Shouldn’t your organization already know that the customer had an issue or isn’t happy with your company? It shouldn’t take a survey to figure that out.