Customers of the World Database
Customer Experience stories from around the world
Search the database for customized topics:
- General Advice
- Customer Issues
- Repeat customers
- Online operations
- Growth
- Communications
- Customer Satisfaction
- Customer Loyalty
- Building Relationships
- Questions to ask yourself
- Employee Experience
- Marketing
- Product Development
- Customer Experience
- Customer Interactions
- New Customers
- Business Operations
- Complaints
- Customer Retention
- Front line employees
- Business Development
- Operations
Give them the tools
When a customer service representative is empowered, great things can happen. But first, they need to be given the proper tools and resources.
Fresh starts
There’s always an opportunity to do better and to be better. Use it.
You might want to think about that
Prove to your customers that you understand what they are going through. Don’t prove to them that you don’t.