Customers of the World Database

Customer Experience stories from around the world

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Who has the power?
Front line employees, Customer Interactions, Complaints, Customer Issues, Customer Experience, Customer Satisfaction, Customer Retention, Communications Nicole Stanley Front line employees, Customer Interactions, Complaints, Customer Issues, Customer Experience, Customer Satisfaction, Customer Retention, Communications Nicole Stanley

Who has the power?

When a customer calls into a customer service center, they are only calling because they have a problem and need assistance in solving it. They aren’t calling to ruin a staff person’s day and they aren’t calling to be a pain in the neck. They are calling because they need help.

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“I don’t have 20 minutes to talk to you”
Business Development, Building Relationships, Business Operations, Communications, Complaints, Customer Issues, Customer Interactions, General Advice Nicole Stanley Business Development, Building Relationships, Business Operations, Communications, Complaints, Customer Issues, Customer Interactions, General Advice Nicole Stanley

“I don’t have 20 minutes to talk to you”

If your organization takes over a year to solve a customer’s issue, the problem is not with the customer, the problem is how your organization is dealing with it.

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