Customers of the World Database
Customer Experience stories from around the world
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Preparation is everything
This is a prime example of an organization being proactive – create a customer experience that prevents problems before they happen.
Make things easy for you and for them
Too often, organizations make things more complicated than they need to be.
Organizational development
The organizational structure that worked 30 years ago cannot possibly be effective today. The world is too different. The way customers interact with your business is too different.