Customers of the World Database
Customer Experience stories from around the world
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Get off autopilot
Times are tough for everyone; don’t make a bad situation worse for your customers.
Secret Sauce
Is it the products? Is it the prices? Nope.
Hello?
If you aren’t enthusiastic about your customers; why should they be excited about you?
Let Them Talk About You
How can you demonstrate to your customers that you understand their struggles and challenges? How can you create a customer relationship that they never want to leave?
How much does customer loyalty cost?
This level of customer service, and subsequent customer satisfaction, comes from senior leadership empowering front line employees with the ability to make decisions like this. How are you empowering your front line employees?
HIPAA laws?
Disagreements happen, and the customer isn’t always right, but they can be treated with respect as you get to the bottom of an issue.