Customers of the World Database
Customer Experience stories from around the world
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Not in Kansas anymore
Organizations don’t have much of a choice in adjusting their business models right now, but simply tossing your products and services online is a bad idea.
Keep them interested
How can you keep customers interested when your doors are closed?
Rewarding customer loyalty
There’s a difference between customer loyalty and customer retention.
Secret Sauce
Is it the products? Is it the prices? Nope.
Hello?
If you aren’t enthusiastic about your customers; why should they be excited about you?
Let Them Talk About You
How can you demonstrate to your customers that you understand their struggles and challenges? How can you create a customer relationship that they never want to leave?
How much does customer loyalty cost?
This level of customer service, and subsequent customer satisfaction, comes from senior leadership empowering front line employees with the ability to make decisions like this. How are you empowering your front line employees?
The small things
It was a small gesture, but the sentiment was priceless.