Customers of the World Database
Customer Experience stories from around the world
Search the database for customized topics:
- General Advice
- Customer Issues
- Repeat customers
- Online operations
- Growth
- Communications
- Customer Satisfaction
- Customer Loyalty
- Building Relationships
- Questions to ask yourself
- Employee Experience
- Marketing
- Product Development
- Customer Experience
- Customer Interactions
- New Customers
- Business Operations
- Complaints
- Customer Retention
- Front line employees
- Business Development
- Operations
Keep them interested
How can you keep customers interested when your doors are closed?
Rewarding customer loyalty
There’s a difference between customer loyalty and customer retention.
How much does customer loyalty cost?
This level of customer service, and subsequent customer satisfaction, comes from senior leadership empowering front line employees with the ability to make decisions like this. How are you empowering your front line employees?
The small things
It was a small gesture, but the sentiment was priceless.