Customers of the World Database
Customer Experience stories from around the world
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Do you know who your customers are?
Or do you just assume?
Change
You can only change what you are aware of.
Oh so trendy
Businesses going out of business is also sometimes a trend, but not one I’d recommend following.
What is “normal?”
All this talk lately of “getting back to normal.” But the world will never be “normal” again. The organizations that are struggling the most are the ones trying to do “business as usual” rather than developing new identities, new business processes, or new procedures.