Customers of the World Database
Customer Experience stories from around the world
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A Difficult Customer
Customers like this may appear to be difficult, but actually they are wonderful for a business.
Let Me Tell You About Our Problems
In business, trust is fundamental.
Customer Journeys – No, Not The CX One, The Physical Ones
Customer journeys are a big deal. Sure, the Customer Experience ones, but don’t forget about the physical ones too.
Don’t Yell At Your Customers
You’d think that it wouldn’t need mentioning, but never yell at your customers.
How Are You Competing?
Businesses often have many opportunities and methods to stand out from the crowd. It isn’t strange to look at your competition, or who you believe is your competition, to see how you compare.
Who signed off on this?
Ask yourself, does this make sense?
Think like a customer
New customers have no idea how your product works, how your business works or what the protocols are.
They know nothing.
What’s been missing
You think you’re doing all the right things – you have a great product and you found the ideal customer, so why aren’t they biting?
Why do they return?
Many businesses get this wrong.
Just checking in
It’s how you phrase things, not necessarily what the purpose is, that can get you results.
When is it over?
Customer relationships are not over the minute someone is not in your line of vision.
Fourth Rule For Working With Customers
Customer Experience isn’t brain surgery, it doesn’t have to be difficult.
Second Rule For Working With Potential Customers
Businesses cannot survive for long with a strategy like that.
First Rule For Working With Potential Customers
It never is “out of sight, out of mind.” Not when it comes to customers.
In who’s best interest?
If you’re in a position of power, you may indeed feel powerful. But that power can be taken away if it is not used correctly.
It’s a secret
No one is a mind reader, least of all your customers. They have other things going on in their lives.
Why am I not special anymore?
Creating good quality products can be difficult, but creating a good quality experience is not and the payoff is well worth it.
“Helpful” isn’t the same as “controlling”
To be truly “helpful,” an organization must understand the customer’s needs and make life eaiser for them. Not more difficult.
This email does not exist
If you take the time to put systems in place to impress your customers, make sure that they stay impressed the entire time. Don’t give them a reason to doubt your sincerity.
A Home Run
They seemed to understand what their customers might be feeling, not just the problem they were having.