Customers of the World Database
Customer Experience stories from around the world
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Thanks, but no thanks
In theory, it was a terrific idea. In reality, it wasn’t.
Get back to normal or preparing for a changed world?
“Getting back to normal” seems to be a popular phrase right now, but it’s misguided.
Understand where your customers are coming from
Your personal viewpoint is not necessarily shared by your customers – they are different people with different life experiences.