Customers of the World Database
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Your Own Worst Enemy
You are a walking advertisement for your business.
Be A Better Boss
It’s not worth burning the bridge if a few years down the road, you want them back.
Don’t Lie To Your Employees
Not only are the staff people affected when you have employees like this, but the organization as a whole is as well
It was great until
To suddenly cut off communication with a customer says one of two things – that either your front line employees are terrible with customers or that management doesn’t support the front line employees to do the right thing. Usually, it’s the second one.
At the core
The words and actions of employees become part of “who” an organization is and what it stands for.
You might want to think about that
Prove to your customers that you understand what they are going through. Don’t prove to them that you don’t.
New year, new _____?
What changed in 2020? Everything and nothing.
Where customer retention begins
Do you sometimes believe your interactions with customers don’t impact your bottom line?
What? Where? Who?
The fault lies not with the employee, but with management who hasn’t empowered their staff to enforce protocols.
What’s my motivation for this scene?
What incentives are you directly or indirectly offering your front line staff?
“Growth” does not mean more customers
Simply having more customers does not automatically make your organization better.
Organizational development
The organizational structure that worked 30 years ago cannot possibly be effective today. The world is too different. The way customers interact with your business is too different.
Actions and consequences
How are you supporting your customers? How are you supporting your employees?
Secret Sauce
Is it the products? Is it the prices? Nope.