Customers of the World Database
Customer Experience stories from around the world
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Don’t Lie To Your Employees
Not only are the staff people affected when you have employees like this, but the organization as a whole is as well
It was great until
To suddenly cut off communication with a customer says one of two things – that either your front line employees are terrible with customers or that management doesn’t support the front line employees to do the right thing. Usually, it’s the second one.
At the core
The words and actions of employees become part of “who” an organization is and what it stands for.
New year, new _____?
What changed in 2020? Everything and nothing.
Transparency
Transparency is not overrated. Customers want to know how they will be affected and what you are doing about it.
Who has the power?
When a customer calls into a customer service center, they are only calling because they have a problem and need assistance in solving it. They aren’t calling to ruin a staff person’s day and they aren’t calling to be a pain in the neck. They are calling because they need help.
Where customer retention begins
Do you sometimes believe your interactions with customers don’t impact your bottom line?
You like me, right now, you like me!
It doesn’t take much to treat your customers with thoughtfulness creating a genuine human connection, but the payoff is huge.
Actions and consequences
How are you supporting your customers? How are you supporting your employees?
Secret Sauce
Is it the products? Is it the prices? Nope.