Customers of the World Database
Customer Experience stories from around the world
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New year, new _____?
What changed in 2020? Everything and nothing.
What? Where? Who?
The fault lies not with the employee, but with management who hasn’t empowered their staff to enforce protocols.
“Growth” does not mean more customers
Simply having more customers does not automatically make your organization better.
Organizational development
The organizational structure that worked 30 years ago cannot possibly be effective today. The world is too different. The way customers interact with your business is too different.