Customers of the World Database
Customer Experience stories from around the world
Search the database for customized topics:
- General Advice
- Customer Issues
- Repeat customers
- Online operations
- Growth
- Communications
- Customer Satisfaction
- Customer Loyalty
- Building Relationships
- Questions to ask yourself
- Employee Experience
- Marketing
- Product Development
- Customer Experience
- Customer Interactions
- New Customers
- Business Operations
- Complaints
- Customer Retention
- Front line employees
- Business Development
- Operations
Why am I not special anymore?
Creating good quality products can be difficult, but creating a good quality experience is not and the payoff is well worth it.
Quality control
Two different organizations both faced a customer service issue as they each had a customer who was sent a defective product.
No matter how long it takes
The employees were more concerned about the customer’s project being done correctly that keeping score of how many times they had to tweak the paint color.