Customers of the World Database
Customer Experience stories from around the world
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Touchpoints
There are many ways to serve your business as well as your customers. It’s only limited by your creativity.
What? Where? Who?
The fault lies not with the employee, but with management who hasn’t empowered their staff to enforce protocols.
Understand where your customers are coming from
Your personal viewpoint is not necessarily shared by your customers – they are different people with different life experiences.